SHIPPING & RETURNS
Shipping & Delivery
Online orders placed at the patsneutralzone.ca are processed for shipment 5 days a week excluding statutory holidays. All orders are shipped via Canada Post (Expedited Parcel). Customers will be sent a Canada Post tracking number via e-mail once the order has been processed for shipment. Track the order at Canada Post
Online orders can be shipped within North America:
- Pick up at Neutral Zone – $2.00
- Within Saskatchewan – $12.00
- Within Canada – $17.00
- Within USA – $25.00
If you are having problems with placing your order please call us at 1-306-522-7287 or email at firstname.lastname@example.org
Items purchased through the Neutral Zone or email@example.com be returned within 14 days for a full refund or an exchange. Items must be unworn, have the original tags attached and be accompanied by the original receipt. Items without a receipt can be returned within the 14 days for an exchange only or refund (at the current selling price) onto a Neutral Zone gift certificate. Returns over the 14 days will be handled on an individual basis.
Items can be returned in person to The Neutral Zone or by mail to:
Regina Pats Neutral Zone
PO Box 104
Due to health codes and personalization guidelines, the following items will not be accepted for a refund or exchange:
- Customized Jerseys
- Any Personalized Items
- Sales items are final sale
If the order is delivered damaged, defective or opened please contact firstname.lastname@example.org upon receipt of the order (1-306-522-7287). A customer service associate will work with you to determine the best solution and make this right. All refunds will be made to the original credit card that was used at the time of purchase.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Method of Payment
Current forms of payment accepted by patsneutralzone.ca
American Express, MasterCard and Visa.
At this time, patsneutralzone.ca is unable to accept payment for online orders with debit cards, gift cards or through Paypal – we apologize for this inconvenience.